What is a Security Deposit?
Understanding Our $50 Refundable Security Bond
To ensure all items are returned in the expected quality and quantity, we include a $50 Security Bond with every hire.
- It's Fully Refundable: The $50 is not a fee.
- How it Works: Once we confirm that all items are returned as hired, the full $50 is paid back directly into your account.
This process is our way of protecting the inventory while keeping hire costs low for everyone!
Can I pick up and drop off any day/time of the week?
Our location
Where to find us
Pick up and drop off from our central Auckland location at 16 Tongariro St, Mt Eden.
We're next door to Eden Park on a residential street. You can back your car in for easy loading with reasonable shelter from the weather.
Pick up and Drop off times
Pick up is on Friday, and you can select a time when booking ( between 9am-3pm)
Drop off is on Monday, (Yes you get to hire them for the entire weekend!) and again you can select a time when booking.( between 9am-3pm)
Pick up at other times
Contact us to see if we can help
While we can't promise anything, we do like to be flexible. If you need a different pick up day or time all you need to do is reach out to us. Click Here
Do I need to return the party supplies I purchased?
Party Supplues Vs Hire Items
Nope! Our party supplies are yours to keep and are designed to complement your hire items, making your DIY party setup a breeze.
When checking out, you only need to select a pick-up date. While our system will ask you to select a drop-back date, please note this only applies to any hire items in your order. You do not need to return the party supplies.
Note: If you want to purchase party supplies only (without renting any hire items), just give us a shout at Hello@birthdayhq.co.nz and we’ll sort it out for you!
Cancellation Policy
Free to change dates
Change Your Date, Not Your Plans!
If you need to change your booking date due to unforeseen issues like illness or weather, we are happy to help.
- Move your date 5 or more days out, and it’s completely FREE!
- Changing your date within the week (7 days) of your original hire date will incur a 10% fee.
Note on Exclusive/Large Bookings: When you hire all of an item, we lose the ability to accept any other bookings. Therefore, the fee structure for date changes is: 20% for 5+ days notice, and 50% if the change is made within the week of the booking.
Which of these formats best suits your company's communication style?
Full Cancellation
We understand that cancellations are often due to unexpected circumstances. While we encourage date changes (which may be free), cancelling means we lose the opportunity to hire the item to someone else. Therefore, a cancellation fee is necessary to cover our losses and administrative costs.
Cancellation Timeframe
Cancellation Fee
7+ days before your hire date: 5% of the hire cost (Covers payment processing and refund fees)
Within 7 days of your hire date- 50% of the hire cost.
Within 48 hours of your hire date 75% of the hire cost
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm